You cannot permanently delete a user from your Tradogram account. Instead, you can deactivate a user, which revokes their access to the system while keeping their historical data intact. A deactivated user can also be reactivated if needed.

How to Deactivate a User

1. Navigate to Manage Company from the dropdown menu in the top-right corner.

2. Select the Users section to view a list of all users.

3. Find the user you wish to deactivate and click the green button next to their name.

What Happens When a User Is Deactivated?

• Access is Removed: The user will immediately lose all access to their Tradogram account.
• A Seat Is Freed Up: Deactivating a user frees up a user seat in your account, allowing you to add a new user without exceeding your license limit.
• Historical Data Remains: All of the user's previous activity and data within the system will be preserved and accessible for historical records.

How to Reactivate a User

A deactivated user can be reactivated at any time. Simply find the user on the Users list and click the button next to their name.

Important: When a user is reactivated, you will need to reassign their:

• Role
• Branch and Department access
• Permissions

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