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What can be done if a delivery note is requested from a supplier, but they refuse to send it through Tradogram?

The delivery note can still be entered on Tradogram, even if it's received as a physical document. The information can still be added either from the purchase order directly or from the delivery listing page. To add it from a purchase order directly, simply open the purchase order record and click on "Add New Delivery".

Alternatively, you can go to the "Deliveries" tab from the left hand side menu and "Add Delivery" under the actions column on the right hand side. The only time you won't be able to add a delivery is if you don't have the required permissions, the PO has already been marked as "Fully Received" or if the purchase order is "Pending Supplier"